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Longview call center plans to add 100 jobs

By Mike Elswick melswick@news-journal.com
Dec. 1, 2012 at 10 p.m.


Business is ringing loud and clear for at least one Longview-based business where phone calls translate into dollars.

In coming weeks, Longview's Convergys call center hopes to add 100 workers to its staff, according to Brad Wallace, senior manager-employee relations. That will increase the company's Longview workforce by about a third.

Wallace said the 200 associates working out of the Northloop Plaza location at Loop 281 and Judson Road handle hundreds of calls on a daily basis for major companies the firm has contracts with.

"Convergys provides customer management solutions to major brands," Wallace said. "When someone calls in to get information on a bill, order a product or service, we're there to help them."

And, while the location is busy, he said it should be even busier in coming weeks as a recently inked contract with a national client has provided the opportunity for another 100 jobs.

"We're hiring now. We have a client who wants to grow the site, and we have a lot of capacity," Wallace said this past week. The positions come with five weeks of paid full-time training.

Wallace said the jobs start at $10 per hour and have performance incentives that can add as much as $3 an hour to the base pay.

"We also offer competitive benefits, including medical, dental, tuition reimbursement, 401(k) and unpaid time off," he said. The jobs offer good opportunities for students and people looking for work that can fit into their schedules.

"We're looking for people to work nights and weekends," Wallace said. "Convergys is a great company. We've been around for more than 30 years and employ more than 30,000 people in the U.S. and 70,000 worldwide."

Wallace said the company contracts with major firms, including those in the telecommunications, automotive and other fields to handle customer service and ordering needs.

"In short, when customers need to interact with a brand which they do business with - such as their long distance phone carrier or their cable provider - there's a very good chance they're actually working on the phone with a Convergys employee," he said.

Wallace said the company is active in supporting the local community and has received several employer honors.

Workforce Solutions East Texas elected Convergys as 2011 Employer of the Year award.

"With more than 3,000 employees throughout Texas, Convergys is an industry leader in out-sourced customer contact services and a leader in relationship management worldwide," the agency's nomination read. "Its customer contact center in Longview has partnered with Workforce Solutions East Texas to find qualified and dedicated staff."

The firm was cited for participating in job fairs and hiring people that were formerly unemployed.

"As part of the Longview business community for the past five years, Convergys encourages its employees to support the communities in which they live and work," Wallace said. "We support several organizations through the Convergys Community Action Network (CAN) program, such as AlleyFest, Habitat for Humanities, the Salvation Army and the Longview Rodeo."

Locally, the company recently donated $1,000 to Habitat for Humanity and has had several employees help in building Habitat homes, he said.

The Cincinnati, Ohio-based Convergys opened its Longview center in 2007 and received an incentive package in from the Longview Economic Development Corp. The agreement included a $100,000 payment after the firm made an initial $5 million investment locally.

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