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Longview call center plans to increase staff

By Mike Elswick melswick@news-journal.com
July 24, 2012 at 11 p.m.


A Longview call center is adding about 120 full-time workers and kicking off that growth with a hiring event today.

Convergys Corp., an international firm that contracts with other firms for customer service and support functions, plans to accept applications from 10 a.m. to 3 p.m. today and again next Wednesday. Candidates may also apply online any time at www.convergys.com/careers.

The new hires will bring the total to more than 300 people employed in Longview by Convergys.

Convergys' employment levels have varied from about 200 to more than 500 as contracts and demands from its business clients have changed, said Susan Gill, executive director of Longview Economic Development Corp.

"They had dropped to less than 200 employees earlier this year and they've been really trying to get their employment level up since then," she said. "I know they increased their starting wage and revamped their bonus structure."

The hiring also will continue the past year's trend of steady growth in Longview-area job totals. The Texas Workforce Commission on Friday reported the three-county Longview metropolitan area added about 3,200 workers to payrolls between June 2011 and this past month.

The company, in North Loop Plaza at Judson Road and Loop 281, has operated in Longview since 2007, according to Ryan Currey, site leader for the local operations. New employees will provide service and sales support to customers of a leading telecommunications company, he said.

"One of our clients, a leader in the wireless industry, is growing," Currey said.

The starting wage is $10 per hour with a pay for performance program that can allow agents to earn up to $13 per hour.

"We're looking for highly motivated individuals who can work from our contact center, providing great customer service and promoting our client's products and services," Currey said. "The company offers comprehensive training, competitive wages and performance incentives, and benefits including tuition reimbursement, medical, dental and 401(k)."

The entry level positions could also lead to management positions.

"They are great stepping stones to a career in operations, recruitment, or training," Currey said. "In fact, more than 70 percent of Convergys' customer service managers began their careers as agents."

Potential candidates should possess strong communication skills, be able to listen attentively to customer needs and concerns and be comfortable offering new products and services, Currey said. In addition, candidates should have strong computer/ keyboarding skills, a high school diploma or GED, and be able to work 40 hours per week.

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