QUESTION: When a person suffers storm damage such as trees down around or on one’s home, does the city or county offer any help or is it solely the responsibility of the property owner?

ANSWER: I spoke with folks at the American Red Cross and city of Longview, and, generally speaking, the property owner is responsible for the removal of trees after a storm.

That said, emergency management officials often coordinate with volunteer groups that respond to help when there are widespread incidents of major storm damage.

“While the city does not directly help with tree removal, the city has started a new effort called ‘Connect Longview’ with the goal of connecting elderly/disabled residents unable to address code compliance issues with volunteer groups to help with certain projects like yard cleanup and other code compliance issues,” city spokesman Shawn Hara said in an email. “The program is coordinated through the Code Compliance Department.”

This service is targeted toward code compliance issues and depends on the availability of volunteers, but it’s possible volunteers might be available to help in other situations. You can contact the code compliance office at (903) 237-2760.

Longview also routinely provides free bulky item pickup that could be used to assist in collecting storm debris, within some limits. Brush consisting of large branches between 3 and 10 feet can be picked up by city using this service. Hara said branches smaller than 3 feet should be bundled together for regular garbage collection.

“Please place all bulky items parallel to the road for collection,” Hara said. “Normally, there is an 8 cubic yard limit per pickup, which is about two small pickup truck loads. In the past when hit with widespread (storm) damage, those limits have been lifted, but that limitation wasn’t lifted in these most recent storms. Additional waste can be collected for a nominal fee.”

To schedule a bulky item pickup, contact the Public Works Department at (903)237-1240 or use the CitySend app on your mobile phone or online at .

Q: Why has the city removed the glass recycling drop-off site at Hardin Ace Hardware on Delbrook?

A: I answered a similar question in February about the glass recycling drop-off location that was at the Broughton Recreation Center and the answer is the same: People were contaminating the drop-off containers by leaving items that couldn’t be recycled. When that happens, the items have to go to the landfill anyway. Mike Wigington, the city’s recycling coordinator, said people were leaving cardboard boxes, plastic sacks and even a safety cone at the drop-off location. People sometimes just left their items on the ground if the three carts at Hardin Ace Hardware were full.

The city works with businesses to offer the glass recycling locations and collects recyclables twice a week, on Mondays and Thursdays — right after and right before the weekend.

Wigington said people who find the carts at one location full should take their glass recyclables to the city’s compost facility on Swinging Bridge Road. Here are the remaining glass recycling locations:

Gregg County Pct. 2; 3211 W. Marshall Ave., (behind the building by the Dumpsters);

Hometown Hardware, 1341 Heritage Blvd., on the west side of the building;

City of Longview Compost Facility, 2020 Swinging Bridge Road;

Fire Station No. 7, 2811 Gilmer Road; and

Pharmacy Solutions, 913 W. Loop 281 No. 105 (behind the building).

— Answer Line appears Thursday and Saturday. Email questions to, leave a message at (903) 232-7208 or write to P.O. Box 1792, Longview, TX 75606.