The Concentrix call center in Longview has notified the state that it will lay off 177 employees in November.
The layoffs at the center at Loop 281 and Judson Road will go into effect Nov. 15, according to a notice from the Texas Workforce Commission dated Wednesday. The company falls under the rules of the federal Worker Adjustment and Retraining Notification Act, which requires most employers with 100 or more workers to provide 60 days’ notice of plant closings and mass layoffs.
The layoffs affect employees assigned to a program at the call center, said Sarah Cassidy, senior director of internal marketing and communications for Concentrix in Tempe, Arizona.
She said the layoffs are the result of a client changing its business plan.
Cassidy declined to disclose the number of total staff at the Longview call center, citing confidentiality. However, the Longview Economic Development Corp. website said the call center under its former name Convergys had 325 employees.
Concentrix, based in Fremont, California, said it bought the Convergys call centers in October and renamed them, making Concentrix — a wholly owned subsidiary of Synnex Corp. — the second-largest global provider of customer engagement services. Customers include banking and financial services, consumer electronics, health-care services, insurance, retail and technology companies.
“Our first priority has been to share this news with our employees,” Cassidy said in an email. “We remain committed to placing impacted employees on other client programs as well as our work-at-home programs.”
She said employees might be eligible to seek transfers at other locations. Concentrix also has call centers in Jacksonville, Dallas and Laredo in Texas, in numerous other states and throughout the world.
Contacted Thursday outside the Concentrix building, two-year employee Taylor Villanueva said she was “caught off guard” when Concentrix notified her about the upcoming layoffs.
However, she said, “They have been good to me.”
Villanueva, who lives in Marshall, said she plans to seek employment at other call centers.
The layoff notifications could prompt Workforce Solutions East Texas to offer rapid response services to employees losing their jobs, said Lindsay Vanderbilt, director of communications with the East Texas Council of Governments. ETCOG oversees Workforce Solutions, which has an office at 2430 S. High St. in Longview.
“We are able to offer early intervention and support services to their employees,” Vanderbilt said. “We offer unemployment insurance information to them, labor market information, training opportunities they might be eligible for.”
Vanderbilt advised Concentrix employees who are losing their jobs to visit the Workforce Solutions office from 8 a.m. to 5 p.m. weekdays or call the office at (903) 758-1783.
Wayne Mansfield, LEDCO president and CEO, said in an email that the call center under the Convergys name received $200,000 in incentive money from LEDCO.
The economic development corporation gave Convergys $100,000 for meeting its capital investment goal of $5.5 million in July 2008 and an additional $100,000 for meeting its employment goal of a minimum of 500 workers in December 2008, he said.
Under the terms of its performance agreement that expired in 2013, Convergys never met its employment goals, so it did not receive any additional incentives, Mansfield said.